Upon arrival, your Flokati Rug's wool pile may appear flattened due to transportation and packaging. To address this, we highly recommend giving the rug a thorough shake and using your fingers to fluff the wool. Alternatively, a hair brush can be used to gently rake over the wool and raise the pile. Please note that some fine wool will catch in the brush, but this is a normal occurrence will not harm your rug.
It's important to keep in mind that the rug's natural wool pile varies in length, so shedding does occur as some wool may not be firmly fixed to the base during manufacturing. Shedding will greatly reduce over time as the shorter fibers, not well bound to the base weave are shed. To speed up this process, please brush your rug from time to time.
While uncommon, you may find natural flora such as grass or burs in the wool. This is due to the light processing of the wool that gives the rug its natural and appealing texture. If you do encounter these, simply cut or pull them out.